How to diagnose your phone？

-Via Syslog

1. Download syslog from the phone’s web page:
   • Enter the web,and then click Management->Configuration->System Log to download system log.
     
2. Capture the syslog traffic using Wireshark:
   • Set the syslog server,please navigate to Management->Configuration->System Log.
     Set the address of the Syslog server to a computer address(e.g.:10.3.3.59) that in an abnormal environment
     
   • Open wireshark to filter the IP of the phone and start capturing packets
     
   • Please reproduce the problem and stop capturing packets when the problem occurs.
   •  Then please save the package and send it to Htek support.

-Via Pcap

1. Get pcap from the phone locally.
   • Navigate to Management->Tools->Pcap Feature,select Start. Then, repeat the steps on the phone to reproduce the issue. All the pcaps will be recorded. Select Stop to stop the trace after the test.
   • Click Export to export the pcap to Wireshark.
     
2. Use Wireshark to get pcap.
   • Use Start and Stop to capture the issue.
     
   • Save the file and send it to Htek support.