BACKGROUND
Alliance Bank Malaysia Berhad, a premier financial institution based in Kuala Lumpur, Malaysia, aimed to improve internal communication for its executive team. The project focused on equipping senior managers and secretarial offices with reliable, user-friendly communication tools that integrate seamlessly into their existing digital environment.
REQUIREMENTS
The primary goal was to deploy a batch of IP phones pre-installed with Intune Company Portal, enabling smooth use of Microsoft Teams for real-time collaboration. The solution needed to support mass deployment within the bank’s security-rich environment, ensuring the stable operation of apps without disruptions.
SOLUTIONS
Htek UCV53 smart video IP phone + New Rock platform
| Network Topology Diagram
BENEFITS
√ Batch Deployment, Faster and Easier
Pre-installed with the Intune Company Portal, the devices can be quickly and easily deployed and set up in batches, saving time and resources.
√ Broad Compatibility, Bank-Grade Security
Built on a robust Android OS and compatible with global PBX systems, the UCV53 ensures smooth operation with popular communication apps such as Teams. Its security features align with the bank’s stringent safety standards, safeguarding sensitive data during calls.
√ Deep Adaptation, Reliable and Smooth
Powered by a strong chipset and CPU, UCV53 is deeply adaptive with top UC platforms. It allows one-click switching among SIP and UC accounts and ensures seamless smooth interaction between the physical dial pad, handset, and UC apps, delivering stable, high-quality audio and video communication.
√ User-Friendly and Future-Proof
With an intuitive smartphone-like interface, the UCV53 simplifies user operation for managers and assistants, enhancing productivity. Its Android platform ensures sustained performance, enhanced security, and compatibility with evolving communication needs — securing long-term enterprise communication assets.
√ Solid Partnership, Shared Success
Successful implementation of this project stems from the tripartite collaboration and mutual trust among Htek, StarTech and TSG. By integrating cutting-edge technology with localized expertise, we delivered an efficient and secure intelligent communication solution for Alliance Bank Malaysia Berhad. Moving forward, we will deepen cooperation to empower more Asia-Pacific enterprises with digital transformation through innovation and professional services, jointly exploring global opportunities and driving sustainable growth.