Nanjing,China, May22, 2020 – Htek, the global provider of enterprise class IP handsets, have announced that UC800 series phones will EOS and EOL.
The end of a product lifecycle is divided in 2 phases: End of Sale (EOS) and End of Life (EOL).
As a general rule the End of Life comes 2 years after the End of Sale declaration.
Products status summary
|
Product |
EOS |
EOL |
Replacement product |
|
UC802 |
06/2020 |
12/2020 |
UC902S |
|
UC802P |
12/2020 |
12/2021 |
UC902SP |
|
UC803 |
06/2020 |
12/2020 |
UC921P |
|
UC803P |
06/2020 |
12/2020 |
UC921P |
|
UC804 |
06/2020 |
12/2020 |
UC903P |
|
UC804P |
06/2020 |
12/2020 |
UC903P |
|
UC806 |
06/2020 |
12/2020 |
UC923 |
|
UC806P |
06/2020 |
12/2020 |
UC923 |
|
UC840 |
06/2020 |
12/2020 |
UC923 |
|
UC840P |
06/2020 |
12/2020 |
UC923 |
|
UC860 |
12/2020 |
12/2021 |
UC926 |
|
UC826 |
06/2020 |
12/2020 |
UC926 |
|
UC862 |
06/2020 |
12/2020 |
UC926 |
|
UC824 |
06/2020 |
12/2020 |
UC924 |
|
UC842 |
06/2020 |
12/2020 |
UC924 |
IMPORTANT NOTE: the replacement product may differ from the replaced device in hardware and software features. We cannot guarantee that the replacement device support the same firmware version of the replaced product.For more detailed informations please check the related product documentation.
For a detailed definition of the support level during the EOS and EOL phases please refer to the next tables
End of Sale
When a product is discontinued the EOS is declared, the support level is defined by the following table:
|
Type |
Description |
Status |
|
Hardware support |
RMA, In-warranty replacement or repair (*) |
Provided |
|
Technical support |
Troubleshooting and issues analysis via helpdesk and tech support |
Provided |
|
Software support |
Development of new features and bugfix |
Only security-related bugfixing is provided |
|
SRAPS support |
Device support and new feature development (**) |
Provided |
End of Life
Two years after the EOS, the support level is defined by the following table:
|
Type |
Description |
Status |
|
Hardware support |
RMA, In-warranty replacement or repair (*) |
Provided |
|
Technical support |
Troubleshooting and issues analysis via helpdesk and tech support |
Not Provided |
|
Software support |
Development of new features and bugfix |
Not Provided |
|
SRAPS support |
Device support and new feature development (***) |
Not guaranteed and provided only if technical advancements |