Language
English 中文 Russian
About Us
News
2019 2018 2017 Before
Events
Successful Story
Awards

News

EOS&EOL

2020-05-22 16:08:35

Nanjing,China, May22, 2020 – Htek, the global provider of enterprise class IP handsets, have announced that UC800 series phones will EOS and EOL.

The end of a product lifecycle is divided in 2 phases: End of Sale (EOS) and End of Life (EOL).

As a general rule the End of Life comes 2 years after the End of Sale declaration.

Products status summary

Product

EOS

EOL

Replacement product

UC802

06/2020

12/2020

UC902S

UC802P

12/2020

12/2021

UC902SP

UC803

06/2020

12/2020

UC921P

UC803P

06/2020

12/2020

UC921P

UC804

06/2020

12/2020

UC903P

UC804P

06/2020

12/2020

UC903P

UC806

06/2020

12/2020

UC923

UC806P

06/2020

12/2020

UC923

UC840

06/2020

12/2020

UC923

UC840P

06/2020

12/2020

UC923

UC860

12/2020

12/2021

UC926

UC826

06/2020

12/2020

UC926

UC862

06/2020

12/2020

UC926

UC824

06/2020

12/2020

UC924

UC842

06/2020

12/2020

UC924

IMPORTANT NOTE: the replacement product may differ from the replaced device in hardware and software features. We cannot guarantee that the replacement device support the same firmware version of the replaced product.For more detailed informations please check the related product documentation.

For a detailed definition of the support level during the EOS and EOL phases please refer to the next tables

 

 

 

 

End of Sale

When a product is discontinued the EOS is declared, the support level is defined by the following table:

Type

Description

Status

Hardware support

RMA, In-warranty replacement or repair (*)

Provided

Technical support

Troubleshooting and issues analysis via helpdesk and tech support

Provided

Software support

Development of new features and bugfix

Only security-related bugfixing is provided

SRAPS support

Device support and new feature development (**)

Provided

End of Life

Two years after the EOS, the support level is defined by the following table:

Type

Description

Status

Hardware support

RMA, In-warranty replacement or repair (*)

Provided

Technical support

Troubleshooting and issues analysis via helpdesk and tech support

Not Provided

Software support

Development of new features and bugfix

Not Provided

SRAPS support

Device support and new feature development (***)

Not guaranteed and provided only if technical advancements
permit it, SRAPS support may cease with short notice